Due to the fact that our items are bought over the Internet, cannot be tried on ahead of time and are bought site unseen, we have developed the following return and exchange policy for customer service purposes. Of course, we hope that you are happy with your selection. If for any reason you are not happy with your selection, our return and exchange policy is as follows:
Items can be returned for a refund or exchange with 7 days of the date of receipt. But the reason for returns caused by yourself(eg,size,color you choose), cannot be accepted. Returns can be sent back within 7 days upon receipt, all returned items must never been used and in new condition. All returned packages must be insured. As for returning right items for a refund: all returned items are subject to a 5% bank handling fee and shipping charges. Buyers are always responsible for the shipping charges. Sepcial circumstances may require partnership with corporate business partners. For more information, please contact our customer service.
We only accept exchanges for new and never used items with all accessories and packing. Please send back the items within 7 days upon receipt. All return packages must be insured, exchanges will be sent out within 5-7 days once the return has been received. Buyers are always responsible for the shipping charges.
1. Although we provide 100% hassle free return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.
2. Please contact our customer service first to obtain the return address.
3. We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensation.
Payment & Shipping:
We support multiple payment methods, including credit cards (VISA, MasterCard, JCB), SOFORT, WMZ, Bitcoin, etc.
When placing an order, your billing address must correspond to the address of your credit card otherwise we will not be able to process your order.
Please make sure that the country where your IP address is located matches the credit card issuance country otherwise we will reject your payment.
All transactions are secured, The website is provided with an SSL encryption system to protect personal and payment data. We will not provide your identifiable information to anyone ( e.g. name, address, telephone number and e-mail address).
We ship to worldwide.
We usually take 1-3 work days to process your order, when your product is sent out, we will send you an e-mail notification.
The shipping process can take up to 15 days, but usually arrives within 7 days.
The Shipping fee is free if your order more than $40 (or equivalent other currency), if not, the shipping fee is $10 (or equivalent other currency).